Shipping policy
Shipping Policy
Last Updated: 31 August 2026
Thank you for shopping with Luxora. This Shipping Policy explains how we process, ship, and deliver international orders.
Order Processing
Orders are generally processed within 2–5 business days after payment confirmation.
Orders are not normally processed, shipped, or delivered on weekends or public holidays. Processing may take longer during promotional periods, product launches, holidays, or periods of high order volume.
Once an order has entered processing, changes or cancellations may not be possible.
International Shipping
Luxora ships to selected international destinations. Shipping availability depends on the destination country, product type, carrier service, and local import regulations.
If we cannot ship an order to your location, we will contact you and issue an eligible refund to the original payment method.
Estimated Delivery Time
International orders are generally delivered within 7–25 business days after dispatch.
Delivery times are estimates and may vary depending on:
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Destination country
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Selected shipping method
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Customs clearance
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Local postal services
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Weather conditions
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Public holidays
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Carrier disruptions
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Import restrictions
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Incorrect or incomplete delivery information
Delivery dates are not guaranteed unless expressly stated at checkout.
Shipping Charges
Shipping charges are calculated and displayed at checkout, where applicable. Charges may depend on:
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Delivery destination
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Package weight and dimensions
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Product type
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Selected shipping method
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Current carrier rates
Any free-shipping offer may be subject to minimum purchase requirements, eligible countries, selected products, or a promotional period.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are not included in the product price or shipping fee and must be paid by the customer.
Luxora does not control these charges and cannot estimate their exact amount. Customers should contact their local customs authority for further information before ordering.
If customs charges are unpaid and the parcel is refused, abandoned, destroyed, or returned, any related shipping, customs, handling, and return costs may be deducted from the eligible refund.
Order Tracking
If tracking is available, tracking information will be sent to the email address or phone number provided during checkout after the order has been dispatched.
Tracking information may take 2–5 business days to become active after shipment.
Some postal or economy shipping services may provide limited tracking updates, particularly after the parcel reaches the destination country.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address, including:
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Recipient’s full name
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House or building number
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Street address
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City and state or province
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Postal or ZIP code
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Country
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Valid phone number and email address
Luxora is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an address correction or reshipment is possible, additional charges may apply.
Delivery Attempts
The carrier may make one or more delivery attempts or direct the parcel to a nearby collection point.
Customers are responsible for monitoring tracking updates and collecting the parcel within the carrier’s specified period.
If a parcel is returned because it was unclaimed, refused, or unavailable for delivery, reshipping fees and other related charges may apply.
Delayed Shipments
Delivery delays may occur due to customs, carrier disruptions, weather, public holidays, international events, or other circumstances beyond Luxora’s reasonable control.
If your order is delayed, contact us at luxora191@gmail.com with your order number. We will assist with tracking information where available, but we cannot guarantee a specific delivery date.
Lost Packages
If tracking has not updated for an extended period or the order has not arrived after the estimated delivery window, contact us at luxora191@gmail.com.
We may open an investigation with the carrier. Carrier investigations can take several business days or longer, depending on the destination and shipping service.
A replacement or refund will be considered only after the investigation is completed and the parcel is officially confirmed as lost, subject to applicable law.
Packages Marked as Delivered
If tracking shows that your order was delivered but you have not received it:
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Check with household members, neighbours, reception, or building management.
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Look around the delivery location.
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Contact the local carrier.
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Email us at luxora191@gmail.com with your order number and tracking details.
Luxora is not responsible for theft or loss occurring after confirmed delivery unless required otherwise by applicable law.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Include:
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Your order number
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Clear photographs of the damaged product
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Photographs of the outer and inner packaging
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A photograph of the shipping label
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An unboxing video, if available
Claims submitted without sufficient evidence may not be approved. Approved claims will be handled according to our Return & Refund Policy.
Refused or Undeliverable Orders
If an order is refused, unclaimed, or returned as undeliverable, the following may be deducted from the eligible refund:
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Original shipping charges
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Return shipping charges
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Customs duties and taxes
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Carrier handling or storage fees
Refunds will be considered only after the returned parcel has been received and inspected by Luxora.
Restricted Items and Locations
Certain products may not be available for delivery to particular countries because of local laws, carrier restrictions, or import regulations.
Customers are responsible for ensuring that the products they order can legally be imported into their country. Luxora is not responsible for products delayed, seized, destroyed, or rejected by customs authorities due to local restrictions.
Separate Shipments
Products in the same order may be shipped separately due to inventory availability, warehouse location, package size, or carrier requirements.
If your order is divided into multiple shipments, you may receive separate tracking numbers and packages on different dates.
Changes to This Policy
Luxora may update this Shipping Policy at any time. Any changes will become effective when the revised policy is published on our website.
Contact Us
For shipping or delivery-related questions, contact:
Luxora
Email: luxora191@gmail.com