Refund policy

Return & Refund Policy

Last Updated: 31 August 2026

At Luxora, we are committed to providing a smooth and satisfactory shopping experience for customers worldwide. Please review this Return and Refund Policy before placing an order.

Return Eligibility

You may request a return within 15 days of receiving your order.

To qualify for a return:

  • The product must be unused, unworn, unwashed, and undamaged.

  • The product must be returned in its original packaging.

  • All tags, labels, accessories, and complimentary items must be included.

  • A valid order number or proof of purchase must be provided.

  • The item must not fall under our non-returnable categories.

Luxora reserves the right to reject products that do not meet these requirements.

How to Request a Return

To submit a return request, email us at luxora191@gmail.com with:

  • Your full name

  • Order number

  • Name of the product

  • Reason for the return

  • Clear photographs or videos of the product

  • Photographs of the original packaging, where applicable

Please do not send a product back without receiving return approval and instructions from our support team. Returns sent without authorization may not be accepted.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Your email should include clear photographs or an unboxing video showing:

  • The product received

  • The damaged or defective area

  • The shipping label

  • The outer and inner packaging

After verification, we may offer a replacement, store credit, or refund, depending on product availability and the circumstances.

Non-Returnable Items

The following products are generally not eligible for return or refund:

  • Personalized or customized products

  • Clearance, final-sale, or promotional items

  • Gift cards

  • Intimate, hygiene-sensitive, beauty, or personal-care products that have been opened

  • Products showing signs of use, washing, alteration, or damage

  • Items returned without their original packaging, tags, or accessories

  • Products damaged due to misuse, improper handling, or normal wear and tear

Your statutory consumer rights, where applicable, are not affected.

International Returns

Customers are responsible for international return shipping costs unless the product received was verified as damaged, defective, or incorrect.

Any customs duties, import taxes, brokerage charges, or other fees incurred during the return process are the customer’s responsibility and are non-refundable, unless required otherwise by applicable law.

We recommend using a trackable shipping service. Luxora is not responsible for returned parcels that are lost, delayed, damaged, or not delivered to the designated return address.

Refund Process

Once your returned item is received, it will be inspected. We will notify you by email whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank, card issuer, payment provider, and country.

Original shipping charges, customs duties, taxes, and handling fees are non-refundable unless:

  • The item was damaged, defective, or incorrect; or

  • A refund of these charges is required under applicable law.

Partial Refunds

A partial refund may be issued when:

  • The product is returned with missing packaging, tags, or accessories.

  • The product shows signs of use or damage not caused by Luxora.

  • The returned item is not in its original condition.

  • Only part of a bundled order is returned.

Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

To request a cancellation, contact luxora191@gmail.com as soon as possible. We cannot guarantee cancellation after an order has entered processing.

Once an order has been shipped, it must be handled according to the standard return process.

Refused or Undeliverable Parcels

If an order is refused, unclaimed, or returned because of an incorrect or incomplete delivery address, the following charges may be deducted from the refund:

  • Original shipping charges

  • Return shipping fees

  • Customs duties or import charges

  • Carrier handling fees

A refund will be considered only after the parcel has been returned to and inspected by us.

Exchanges

Direct exchanges may not be available for international orders. If approved, you may be asked to return the original product and place a new order.

Any price difference, shipping charge, customs duty, or applicable tax related to the replacement order will be the customer’s responsibility unless the original product was defective, damaged, or incorrect.

Delayed or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.

  2. Contact your card issuer or payment provider.

  3. Allow the stated processing period to pass.

  4. Contact us at luxora191@gmail.com with your order and refund details.

Policy Changes

Luxora reserves the right to update or modify this Return and Refund Policy at any time. Changes will become effective when published on our website.

Contact Us

For return, refund, cancellation, or exchange-related questions, contact:

Luxora
Email: luxora191@gmail.com