Refund policy

Return & Refund Policy

1. Return Eligibility: Customers may request a return within 7 days of receiving the product, provided it is unused, undamaged, and in its original packaging.

2. Non-Returnable Items: Products that are used, damaged, altered, or missing original packaging may not be eligible for return.

3. Return Request: To initiate a return, contact us at luxora191@gmail.com with your order number and reason for the return.

4. Refund Process: Once the returned product is received and inspected, eligible refunds will be processed to the original payment method.

5. Refund Timeline: Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

6. Damaged/Wrong Products: If you receive a damaged, defective, or incorrect product, contact us at luxora191@gmail.com as soon as possible for assistance.